CUSTOMER TESTIMONIALS
We love to hear from customers like you who have had an outstanding experience here at Valdosta Toyota-Scion. If you've recently visited our Body Shop, Sales, Parts, or Service departments, let us know and we'll share your comments with our growing list of satisfied customers!
11/25/2011
I recently bought a 2011 Camry Le from you on the above date. My salesperson was Dora Massey. She was a polite, professional, knowledgable person about the vehicle. I did ask her some questions that she did not know the answer to and instead of trying to blow smoke, she went and got the answer or she found the person who did have the right answer and that impressed me alot about her. I just thought that you should know that she did a really good job from start to finish and I am very pleased with her and pleased with the Camry. When it comes to Dora you have a winner.
Bobby Lee - Moultrie, GA
11/11/2011
Casey;
Thanks for contacting me. I did enjoy working with you. You did a fantastic job! I rate my experience as the best car buy experience I have ever had.
Brian C. Ring - PhD Associate Professor Dept. of Biology - VSU - Valdosta, GA
09/16/2011
Dora,
Thank you for all your help with our mommy van. You are very sweet and treated us very professionally. You are beyond excellent.
Matt & Tiffany Harper - Tifton, GA
08/26/2011
It is hard to tell someone how they can improve a service when you give an excellent rating for the service performed. I will say this: I am 69 years old and have purchased some 20 new vehicles in my life and this purchase was by far the BEST experience of buying a new auto I have ever had!!! Thanks!
Richard Sumner - Valdosta, GA
08/24/2011
I just wanted to comment on my recent Toyota buying experience that I received at Valdosta Toyota, and Dora alone made it all worth while. She was extremely informational and fun to talk with and really made my truck buying experience an enjoyable one. Based on my experience with Dora alone, I will definitely recommend Valdosta Toyota to anyone looking to purchase a new Toyota.
Dustin Chastain - Murphy, NC
08/10/2011
I wanted to express my appreciation for the wonderful service I received when I got bad fuel in my vehicle while travelling. My service advisor, Glenn Burton, was absolutely the best! True customers service at its finest! Thank you so much!
John Hagaman - Bradenton, FL
08/09/2011
I would like to make this dealership aware of Terrill Head and his customer service skills. My sister and I were on a recent trip to Florida to conduct business for our elderly father. We heard a noise under the car and we stopped at your dealership. Mr. Head was so accomodating and your service department fixed the underpanel so we could continue on to complete our business. That was service beyond as the car was a Buick product. The older generation still thinks GM Products. My sister drives a Rav4 and I have a Camry so I guess we are the smart ones in the family. Again thanks and we truly appreciate the service. Mr. Head is an asset to your organization.
Anna Lee - Atlanta, GA
07/07/2011
Casey,
Thank you for being so patient and good to me, I would go back to you again when I get another car, it will not be for a long time, but when that time comes I will be back. Thank you for not being so pushy like the other dealers. Thank you so much, you're the best.
Nancy Heath - Ocala, FL
07/05/2011
Hi Kurt Fraser & Roger Walker,
Once again we'd like to thank both of you for your time and help locating a 2011 4Runner for us. After working with over fifteen various Toyota dealerships in the southeast during a rather lengthy search for a vehicle, Valdosta Toyota-Scion was the only one able to deliver. Even though both of you provided most of the assistance, we're sure there are others, Antoine Thomas (finance) for instance, that also contributed to this sale. We know a lot of "behind the scenes" work is required for each sale. Please extend our thanks and appreciation to all involved in this one.
It was very helpful to receive timely responses to our numberous emails during the search. Being told exactly what options and features you were able to deliver without of the game playing was very refreshing. That's seldom experienced at most dealerships, not just Toyota. Your offer price was very competitive and honest. Hopefully, it resulted in a workable profit for you as it was quite acceptable to us based on offers we reviewed from other dealerships on a comparable 4Runner. The offer price presented was the price we paid at the time of delivery. Again, no often experienced "games" were played.
Finally, since we were treated so well, what can we do for Valdosta Toyota-Scion? We think the highest beneficial complement would be to "spread the word." That is, we'll go out of our way to tell as many potential future Toyota customers what a great total experience we received at Valdosta Toyota-Scion. Hopefully that will result in some future business from the Tallahassee, FL. area.
....Your management team should be extremely proud of the outstanding work their team is capable of delivering from a customer's perspective. We only wish more auto dealerships were managed as professionally as Valdosta Toyota-Scion. Keep up the good work!
Jerry and Mary Pat Zacker - Tallahassee, FL
07/03/2011
Just wanted to say how much I enjoyed my visit to the dealership on 07/01/2011. When I arrived, I was greated with a smile and treated like I was the only customer there. Everyone was so friendly and speaking. My salesman, (Mike Cabral), was awesome. He was very much into making sure I was happy, and I have to be honest, he succeeded! I was able to purchase a 2009 Toyota Camry for a price I could afford. I have and will continue to make recommendations to this dealership because they are worth it. I am a very satisfied customer! Thanks!
Jasmina Covington - Adel, GA
07/01/2011
A big thank's also to Courtney Grate and Roger Walker for making our purchase a success!!! and to Rick Daugherty for hooking up my S.O.S. You really have a great team of people working there!!! Valdosta Toyota ROCK'S and we will be back!! (via Facebook)
Kristie Wiggins Cox - Valdosta, GA
06/25/2011
Thank you Casey for the great experience at Valdosta Toyota! It was well worth the long drive for South Florida because you and your team were all very professional, kind, and took care of us very well! Evan loves the truck; it is exactly what we were looking for - Price & Quality! Thank you again!
Jenna Woolvin & Evan Pignato - Hobe Sound, FL
06/10/2011
Our visit to Valdosta Toyota was a very pleasant experience and was happy to come away with our chosen vehicle (Highlander). Everything was excellent. Dora & Rico (sales) handled the purchase as good as anyone would want, very courteous, polite & professional. This also goes for Courtney (Finance) too. We visited 5 dealers and Valdosta Toyota just happen to be the best overall and met our requirements(also price) without the hassle others exhibited.
MANY THANKS to every one!
Betty & Nelson Futch - Tallahassee, FL
05/20/2011
I loved that the dealership offered the live chat with an Internet Sales person. The first price they gave me on the Highlander was fair and I did not have to haggle for a good deal. They did not have one on the lot like I wanted, but they located one and had it for me just a few days later. Casey was very helpful in getting me just what I wanted in my new vehicle.
Susan Poole - Cairo, GA
05/05/2011
Hi All I am writing to let you all know how happy I am with the repairs you did on my car during the week following Easter. While I don't feel lucky hitting that semi truck tire and wheel I do feel EXTREMELY lucky finding you guys to fix my car. The repairs are perfect your whole collision department was super helpful. Superior job! We made it home safely and the car operated as if nothing had happened to it. Please share this with your GM Ricky Stokes and collision manager Gary Hilenan. Thanks again.
Sincerely Bill & Nancy Moyer Emmaus PA
04/09/2011
Roger Walker - Internet Manager;
Thanks for your email and also for your help in buying this truck. The drive back to New Orleans gave me ample opportunity to test and enjoy the new toy.
I would also like to express my appreciation for the highly professional and enjoyable manner in which both you and Casey Hall conduct business. Clearly, customer service and satisfaction are your foremost goals, and you have done an excellent job.
Buying an automobile over the internet is the ‘brave new world’. Your extensive and highly detailed description of the truck on the website, down to the last little detail, provided me with far more information about this vehicle than I ever had about any car I purchased in the past. As an Economics professor, I can tell you that this kind of transparency is one of the major factors in stimulating business activity. You really did an exceptional job in putting the truck’s website together! You should conduct seminars. I hope you boss recognizes your skilful work. Many of my friends thought me deranged for buying an automobile sight-unseen; the same ones now envy me for having acquired an excellent vehicle for an excellent price.
Casey did a wonderful customer service job. She stayed on top of the deal, and her pleasant and easy-going way instilled confidence and alleviated any concerns that might have lingered. And being picked up from the airport and receiving VIP treatment was a very nice touch.
I must also compliment the young man (Courtney Grate - Finance Manager) with whom I did all the paperwork. He is very personable, and we had a nice chat while we were doing the tedious signing of countless papers. He went far beyond the call of duty, checking on various aspects dealing with warranties in Mexico and registration in Louisiana. Please thank him again for me.
In summary, my experience with Valdosta Toyota was wonderful and I compliment its staff.
Please feel free to use this note in any way you see fit or me personally as a reference.
Best regards,
Thomas M. Bayer, PhD.
02/24/2011
Just wanted to let you know that Kristen Petroski went above and beyond in helping me with a service issue today. She should be commended on her exceptional customer service and professionalism. I have never had such a pleasant experience, even the dealer where I purchased the Corolla didn't go as far to make the experience so easy. Please recongize Kristen for the value she adds to your entire dealership!!
William DeBene
02/01/2011
We just wanted to say thank you very much for the great Customer Service you gave us when we leased our new Toyota Matrix. We were so pleased with the service we received and we lover our new car! We'll be sure to tell our friends about you!
David & Doris Arsenault
02/01/2011
This was by far the best car buying experience ever! I hope to do business again with Valdosta Toyota.
Britini Bullard
01/29/2011
Dear Jessica (and Geico Staff Members)
I want to thank you for the prompt attention you have shown during the restoration of my car; from the moment I walked into your office and throughout the entire process, your staff was very courteous and considerate in making certain all concerns and issues were addressed.
Please know that in most places of business, I have experienced a very poor level of "customer first" attitude...that has certainly not been the case at your office and I wanted to send a very bigh THANKS to everyone from the front office to the paint shop for making me a very satisfied customer! Please forward this email to your management to advise them of a job well done!
Terri Riley
01/10/2011
(speaking of our Customer Appreciation Night)
What a terrific idea, but from my experience with Valdosta Toyota it doesn't surprise me a bit. You have a tremendous staff and I'm so happy to have played a small part in your success. Kudos' to everyone from your sales team, i.e., Dora was a delight to work with and John (Jarrard) was very helpful in arranging the logistices on servicing my car after the sale, not to mention Terry from the shop and the terrific job he did. I'm a big Toyota fan and for the past 25 years have purchased Toyota's from Miami to Atlanta and you guys are a cut above the rest!
Dennis Piazza
12/29/2010
I got the best deal at Valdosta Toyota. I've purchased many vehicles from several dealerships over the past 20 years, but Valdosta Toyota not only offered the best deal, they went above and beyond to make me happy and the experience pleasurable! My husband and I are very happy with our Toyota Avalon and recommend Valdosta Toyota to everyone searching for a vehicle.
I also recommend Casey Hall. She was our sales lady. She was great to work with. Thanks Casey and Valdosta Toyota for a wonderful car shopping experience. We will be back to purchase our next vehicle from you.
Anna Johnson
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